How much and when does Cambly pay?
We pay $0.17 USD per minute chatted ($10.20/hour), delivering your earnings every Monday via Paypal (by end of business day PST)
We automatically process tutor payments every Monday at 18:00 UTC. Therefore, the pay week begins the previous Monday at 18:00 UTC and ends the following Monday at 18:00 UTC. We do not pay for balances less than $20. If your balance is below the $20 minimum threshold, your payments will be accrued and paid in the following pay cycle (once you reach the $20 minimum).
You can check your "Account Balance" to see the money owed to you in the following pay cycle. If we make any adjustments to your past week chat minutes, then these changes will be reflected in the following pay cycle.
We deliver your earnings to the PayPal account you have on file. You can check or change your PayPal on the Account page here.
Common pay issues & PayPal - Why did I not receive my pay?
We know it can be frustrating when you do not receive your pay on time. It's our number one priority to make sure all tutors receive compensation for all their hard work on Cambly. Here are the most common reasons tutors do not receive their tutor payment on time.
1) Incorrect Email Address
The most common reason is a simple spelling mistake. Before you write into Tutor Support please check your PayPal email address on the Account page here. If you find any typos or errors please correct these mistakes. Next, write into Tutor Support and let them know there was an error in your PayPal email. It's super helpful if you give us the incorrect email so we can find and reverse the payment.
2) PayPal Payment Blocks
There are many reasons why your payment might not process. Often times, the reason is not because of Cambly but PayPal. Please read the list of the most common PayPal issues that would prevent you from receiving your tutor payment. https://developer.paypal.com/docs/classic/admin/setup-account/#block-certain-kinds-of-payments
3) Unclaimed Payments
Often times tutor payments will go unclaimed in PayPal. Be sure you have set up and verify your PayPal account in order to receive your tutor payments on time. Here's more information about unclaimed payments. It's important to note that all unclaimed payments will be returned to Cambly after 30 days. https://www.paypal.com/fm/smarthelp/article/what-does-a-status-of-unclaimed-mean-faq2038
4) Extended Break from Cambly
We all need breaks but after an extended absence from tutoring on Cambly our system might not recognized returning tutors and fail to issue their tutor payment on time. We are happy to correct this error! Please write into our friendly Tutor Support Team let them know that you had an extended break and have not received payment. We will send the payment immediately. All proceeding payments will be issued on time.
5) PayPal Does not Work in Certain Countries
Currently, PayPal is our only payment processor. Please be sure to check on the PayPal link below that the country that you currently reside in accepts PayPal. Unfortunately, if your residing country does not accept PayPal then might not be able to tutor on Cambly. https://www.paypal.com/us/webapps/mpp/country-worldwide
We appreciate all our tutors who refer their family, friends and colleagues to Cambly! As of Dec 2020, you will be automatically paid for your successful referrals. The referral payment will be paid along with your tutor pay, every week on Mondays. It's important to include the referral's email or Cambly username in your help request.
To track how many people have signed up using your referral code, click on your profile picture in the top right corner of your dashboard and select "Referrals".
You will then be able to view your shareable referral code link on top!
You will also be able to track your progress.
Please note referrals made prior to Dec 2020 will appear separately.
Check out this video for tips on sharing your referral link with Tutor Joel!
What do I do about filing taxes and reporting income?
In compliance with IRS regulations regarding companies who pay via a third party network (like PayPal), Cambly does not issue any tax documents such as a W-2, Form 1099-K, nor report your income to the IRS. As we pay tutors via PayPal, PayPal may or may not send you a Form 1099-K depending on how much you've earned.
As a reminder, you're responsible for reporting your Cambly earnings to the applicable agencies from your country of residence.