We know keeping the conversation flowing can be difficult with some students! You can utilize the AI generated discussion topics tool to help guide engagement with the student. If after a minute or so there is no improvement, you have the option to very politely say goodbye and hang up. In this scenario, please select the “return lesson” button so that the student is able to call back when they are ready. For example: “I’d love to help you, but you should come back when you are ready to practice.” Then smile and wave goodbye.

Sometimes, you may encounter a student who has very little English knowledge. If you’re multilingual, go ahead and see if you have a common language. A lot of times, students have some basic English skills but are still working on their confidence. A common phrase you'll hear is: "I don't speak English" even from students who actually can speak some English. We understand these students can be the most challenging to tutor, but with plenty of patience, the tutor is sure to build a great rapport. Check out this article for more help with working with beginners. 

During a trial call, you are able to complete a brief, 3-question prompt that provides feedback for the student.

To navigate away from and back to the feedback questions, please use the newly added Quick Action button above the prompt. 

Shortly after the lesson has ended, Cambly will send an email to the trial student. An example of an email can be seen here: 

Students often look to tutors, the experts, to get input on their level and where to begin on their Cambly journey. Because tutors often take the time to message students with feedback after trial calls, this is a way to save tutors time outside of the lesson and benefit the trial students.

If you experience a lesson in which you are unsure of the answers to the questions or are uncomfortable completing the questions, simply leave them blank.

Cambly excludes ratings from trial students.

Cambly finished offering free trial lessons to students on October 9th, 2023. Students who signed up for a free lesson prior to this date will still be able to use their free lesson.

Cambly will continue to evaluate the trial experience based on tutor feedback and the evolving needs of our Cambly community.

Cambly trial students will always have a lesson that populates in the classroom. Trial students answer questions about their learning goals, and based on these answers, Cambly matches students with a trial lesson that is best suited for them. Because of this, we strongly recommend that tutors use the trial curriculum with the student. To preview trial lessons, please visit the Cambly Tutor Library.

You can filter out trial student calls by utilizing your visibility status. When you go visible on your tutor dashboard, simply select "subscribed students only (no trials)," or, if you only want to be visible to your regular students, select "regular students only." 

Please note: "all students" includes free trial calls. While students are no longer able to sign up for a free trial, there is still a chance free trial lessons occur. Please see "What happened to free trial calls?" above for more details. 

You can use the search bar to look for a specific course or keyword, which then shows you all of the lessons included in that course.

Yes, this feature is also available in the Cambly Kids classroom.  

If your students want to share something, such as their writing or resume, they can do it in two ways:

1) If they're on their computer, students can send the paragraphs over text chat or send a link to a shared document. This is the best way since they'll have a nice big screen to see both you and the text chat concurrently. Plus, it's just much easier to work with large bodies of text on a computer than on a phone.

2) If they're on mobile, you should ask students to message you the paragraphs and call you right back. If it's a long document, they can even add it as an attachment. That way, you can pull it up on your computer and have it ready for your session.

The lesson is recorded from the first time the student enters the classroom with the tutor until the lesson is complete – even during the time between when a student may leave and return to the classroom within the duration of a lesson. Please be sure to click the End Lesson button to confirm the classroom is closed and the lesson ends. As always, the red dot next to your tutor name is present when your video is being recorded.

📝 Please note: if the student leaves the new classroom for a few minutes and reconnects, the tutor is recorded during the time in between, as that is still considered part of the lesson. Tutors will still see the red dot during this time, indicating the lesson is being recorded.

You will only be paid for 5 minutes of disconnection pay. After that, it is up to you whether you choose to wait, unpaid, for your student to return.

You are not required to wait the entire 5 minutes. You will be paid for the minutes you wait, regardless of whether you wait for all 5. Please note: this is different from late student pay in reservations, in which you must wait the full student grace period (10 minutes after the lesson start time) to earn the minutes of pay you waited for your student.

You are paid for a maximum of 5 minutes of disconnection pay. This includes across multiple disconnections. For example: if your student leaves for 3 minutes and reconnects with you in the classroom, and then leaves again for 2 minutes and reconnects with you, you will be paid 5 minutes of disconnection pay. However, if your student leaves for 3 minutes and reconnects with you in the classroom, and then leaves again for 3 minutes, you are only paid for the maximum amount of 5 minutes (not 6) whether or not your student returns. After 5 minutes of disconnection time, use your discretion to end the lesson.