Welcome to Part 4 of the Cambly Kids Tutor Guide!
By now, you should know the basics of the Cambly platform, how to navigate the Cambly Kids Curriculum, and how to set up a kid-friendly profile and workstation. In this section, we’ll go over how to book reservations so that you can start meeting with students!
Cambly Kids Reservations
Cambly does not actually assign classes to our tutors. Instead, parents make reservations directly based on a combination of your tutor profile and your schedule. We recommend making yourself available for at least 20 hours a week, especially when starting out, to increase the likelihood of finding regular students! Parents look for consistent and generous availability. The more spots you open on your calendar, the more likely you will be booked!
How do I set my availability?
To set open availability to Cambly Kids students, follow these steps:
1. Click the “Schedule” tab
2, Click on the time slot you'd like to add directly from your calendar
3. From the pop-up window, you can propose a private lesson with a Cambly Kids student, or choose to open up your availability to the students of your selection by checking the desired box(es).
Alternatively, you can now click and drag to add blocks of time to your schedule! This allows you to seamlessly add large blocks of availability to your calendar with a single click.
How do I add a student as a regular?
Click on their name in either the History or Messages page, then toggle “Regular Student." You can view all of your regular students on your History page.
| Pro Tip: Setting aside some of your availability just for regulars is a great way to add some consistency to your schedule! It is also a great way to limit your schedule if you find that you need to take a break from meeting new students but would still like to meet with those you're already comfortable with. |
Scheduling Tips
Cambly Kids has students from all over the world! While this does offer our tutors quite a bit of flexibility, we have noticed some time slots are much more popular than others. Peak times are 8 UTC - 15 UTC, with weekends in high demand! Opening your schedule during peak times will greatly increase your chances of being booked!
| Pro Tip: You can use World Time Buddy to match these to your time zone. At the top left corner you'll see a field where you can input time zones. Add both the UTC time zone as well as your own and you'll be able to match them to convert the UTC time to your local time! |
As you build your schedule, be sure to add in breaks for yourself to make sure that you have time to prepare yourself in between students. Cambly sessions last the entire 30 minutes and if you schedule classes back-to-back, you will not have any time in between sessions so make sure you plan accordingly!
For more tips on how to optimize your schedule, watch this video made by Cambly Tutor Meagan:
Reservation FAQs
For your convenience, we compiled these frequently asked questions about reservations:
What if my student doesn't show up for their reservation?
- We send multiple email reminders to students in regards to their upcoming reservations. No-shows are handled the same as with our adults students on the regular Cambly platform. If your student is late, you are only required to wait for 10 minutes after the scheduled start time. If the student doesn’t show up, you will be paid $2.00 for these 10 minutes. We encourage you to message the student with a note as a reminder for their upcoming class. Many tutors have found this helps reduce the number of tardiness and no-shows they experience.
What if my student cancels last-minute?
- If a student cancels a CK reservation 12 hours or less before the scheduled lesson, then the tutor will receive a $2 miscellaneous credit which is applied directly to the tutor's balance. Please note that tutors are not given a credit if the student cannot stay connected.
What if my student is late?
- You are paid to wait for 10 minutes after the scheduled start time. If the student enters the classroom during those 10 minutes, they will have their remaining scheduled minutes to complete their lesson.
- If the student doesn't show up after 10 minutes of waiting, the Cambly classroom will alert you that you are no longer receiving late student pay, and prompt you to end the call.
What if I need to cancel?
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We understand emergencies and one-off misses happen to everyone. Our system will forgive a few missed or late cancelled reservations automatically. The amount of allowable missed reservations is based on the number of completed reservations over the last 10 days.
For example, if you have completed more than 60 reservations in the last 10 days, the system will forgive you for up to 3 missed reservations. If you miss a fourth reservation, the system will automatically convert your calendar availability for 7 days to the students you've made regular students. This means that while you will still be able to complete your upcoming reservations, new Cambly Kids students will not be able to book reservations with you.
We highly recommend that you do not cancel within 12 hours or be late to a Kids reservation, as it will prevent them from connecting with another tutor that day. Be mindful that when a parent makes a Cambly Kids reservation, they generally set aside their own time plus their child’s time to be there with you. If you’re frequently late or you cancel multiple Cambly Kids reservations, then you may be removed from the Cambly Kids program.
We are happy to work with tutors who are experiencing a special circumstance that results in missing multiple reservations. We have an amazing Tutor Support Team, made up of real Cambly tutors just like you! Please submit a support ticket to let them know your circumstances.
To cancel a reservation, you will need to go into your reservations tab, find the reservation you'd like to cancel, write a quick note to the student, and then confirm the cancellation:
| Congratulations on Completing Part 4! Now that you understand our reservation system, continue on to Part 5 of this guide to learn best practices for how to tutor on the Cambly Kids Platform! |