1. Log into your tutor account

2. Go to your account settings

3. Scroll down to your Payments section, and under Platform, click edit. 

4. Select Stripe as your payment platform

5. Choose between US bank account or non-US bank account

6. Click "Save" to save your changes, then click the “Continue sign up” button

7. Stripe will open in a new tab to allow you to continue the process of setting up your new payment method

Already have a Stripe account? After inputting your basic information, if you are able to link your current Stripe account with your new Stripe account, you will be prompted to link the accounts as part of your initial signup flow. Please note: not all Stripe accounts allow linking to one another. Whether or not you can link an existing Stripe account depends on the type of account that you already have with Stripe.

Note: You can change the language at any time in the bottom, left-hand corner of the Stripe page.

8. When you get to the first screen, select “Individual” as your business, as indicated below.

9. Once you’ve selected “Individual”, complete the subsequent account set-up screens. Once you’ve completed entering your information, you should be all set up to receive your next payment through Stripe!

Note: You can simply copy and paste your Cambly profile URL for the “Your website” section.

It is imperative that you input your banking information correctly when setting up your account. Please carefully double check your banking information. Incorrect banking information can cause a delay in receiving your payment.

Payment timelines

This process can vary based on which global transfer account you use, and we are unable to support in finding your account details for your individual account. For additional support with your personal accounts such as Wise, you will need to visit the Wise Help Center or contact their support. Cambly is not affiliated with these global transfer accounts.

Below is an example of one way to find Wise account information in 3 easy steps.

1. Click the account/currency of your choice

Whether you set this up through Stripe as a US or non-US account depends on which of your Wise banking information you wish to input

If this tutor wishes to be paid into their USD account, they would select a US account when setting up Stripe and use their USD Wise account info.

If they wish to be paid into their GBP account, they would select a non-US account while setting up Stripe and use their GBP Wise account info.

Selecting the currency tile will open up that account. In this example USD was selected.

2. Select Receive

3.  Selecting Receive will open up another window, where you can find your account details. Use these details to set up your account with Stripe.

Please note: If you opt to use an alternative global transfer account, such as Wise, processing times could take longer, up to 4 days, as described in their help center. 

1. Log into your tutor account

2. Go to your account settings

3. Scroll down to your Payments section, and under Platform, click edit. 

4. Select PayPal as your payment platform

5. Be sure to click "Save" once you've selected PayPal. 

5. Enter your PayPal email and be sure to verify it. You should receive a separate email to verify your PayPal email address. 

Stripe processes payments directly to a bank account. For non-US bank accounts, Stripe converts the money to the currency to your local bank based on current market exchange rates. All payments made to a non-US bank account, regardless of currency, are subject to the 1.5% foreign exchange (FX) fee. 

Stripe offers a unique onboarding process which allows users to get started right away. However, they also have to make sure any accounts that work with them are both abiding by their Services Agreement and also complying with any laws that may apply. So at times, they may request additional account verification information.

If you have a US account, you may be requested to provide a social security number. However, if you are a non-US individual, you will not have a social security number (SSN) or individual taxpayer identification number (ITIN). If this is the case, Stripe has advised to use the last 4 digits of a form of ID and upload a photo. This can be a passport, ID card, or any other official photographic ID.

Please note: It may take a few minutes to be prompted to upload a photo ID in response to the numbers you enter. If you are not prompted immediately to upload a photo coordinated with the numbers you enter, it only takes a few minutes, and you will be prompted to do so shortly after.

Yes, you can still choose your pay frequency with Stripe. 

Whether or not you can link an existing Stripe account depends on the type of account that you already have with Stripe, as not all Stripe accounts allow linking to one another. If you are able to link your accounts, upon setting up your Stripe account with Cambly you will be prompted to link the accounts as part of your initial signup flow without needing to take any special action. The connection is based on the personal information you submit, such as your phone number.

The amount shown in your payment confirmation email is your total earnings from Cambly minus a 1.5% foreign exchange fee. If you receive the payment in your bank account in a currency other than USD, the amount may look different because it's then converted into your local currency based on the current market exchange rate.

Please first select Stripe as your payment method in your account settings. Then, a new tab will open for you to finish setting up your new payment method.

You can follow the directions on this page to download the Stripe app on your mobile device.

Please reach out to Tutor Support for assistance with any payment issues.

No problem, you can have two accounts with Stripe. Just be sure to select the correct one that you want your Cambly payment sent to.

However, you can delete a second account by using the delete button under payments in account settings. Please just be sure to have the account you wish to delete selected and saved before you click delete!

Yes! You are still able to be paid into accounts such as Wise, Payoneer, and Revolut. Learn more here.

Please reach out to Stripe Support directly for assistance in resolving this issue. If you are having trouble resolving this with Stripe Support, please submit a ticket to Tutor Support.

Tutors who have a Thai bank account should ignore the instructions "Thai nationals must use Thai script." Because your bank account name is in English, please also enter your name in English when setting up your bank account with Stripe. 

Tipalti was a former payment provider, which Stripe has replaced. Stripe creates a more efficient and consistent experience for tutors, and brings significant benefits such as zero processing fess and a reduction in foreign exchange fees. 

Direct deposit via Stripe: Stripe's processing times are listed as up to 3 days for US payments and up to 7 days for non-US payments. However, early adoption with Cambly has shown that US accounts typically receive their payments within 1 business day and non-US accounts within 2 business days.

PayPal: You will see your payment instantly in PayPal after it's sent by Cambly. Processing times after transferring this to your bank can vary depending on location.

For payments to a non-US bank, a 1.5% foreign exchange (FX) fee will apply. This amount is deducted when your payment is processed and the updated total is shown in your payment email. If your payment needs to be converted into a different currency, the conversion is done based on the current market exchange rate at the time of the currency exchange.  

To find the current market exchange rate that was applied to your payment, simply divide the payment amount detailed in your payment email by the amount received in your nominated account.

Here is an example for a Cambly payment of $100 USD to a non-US bank:

The amount shown in your payment confirmation email will be $98.50 (1.5% FX fee deducted)

The payment into your nominated account arrives as 91.70 EUR

Divide 91.70 / 98.50 = 0.93 or 1 USD = 0.93096 EUR 

You can view the exchange rates in your Stripe account by following these steps:

1. Go to your account settings
2. Click View/Update Stripe account 

3. Click "Transactions" on the left side of your screen

4. Click on the transaction you'd like to view 

5. You can then view the exchange rate