In this article:
Sometimes a student may ask their tutor a Cambly-related question that they may not know the answer to or need help figuring out. If you don't know the answer, it's always best to advise the student to get in touch with the Cambly Student Support Team. However, we have made a list of a few FAQs from Cambly students that you can look over just in case your student asks!
How do subscriptions work?
Students can choose a monthly subscription package based on how much they want to use Cambly. Subscriptions range from as little as 15 min/1x a week to as much as 120 min/everyday. Students can use all of their allotted minutes in one session or space them out across multiple lessons.
Each new week on Cambly begins again on Monday so, if a student's subscription allows for chats 3 days each week, they can choose any 3 days a week, starting each Monday. If they don't use all 3 days during the week, those minutes will expire.
Students can upgrade or downgrade at any time on their Subscriptions page. They only pay the difference in the price, prorated by the number of days they've used. There is no change fee. Students may also pause/hold their subscription plans for 1 week, 2 weeks, or 3 weeks.
Will all students have access to group lessons?
All private students with a weekly private plan of 30 minutes or more have access to group lessons on Cambly. Students can subscribe to a Group subscription plan, which only gives them access to group lessons, or a Cambly Complete plan, which gives them access to both group lessons and privates lessons.
How do students make a reservation?
Students can make reservations with you from your reservation link OR from your tutor profile. You can find your personal reservation link from the Reservations tab in your tutor account. It will look something like this: www.cambly.com/en/student/tutor/USERNAME#schedule
Students can also reserve tutors based on which time they want the reservation by going to the Reservation tab in their student account. There, they can search for their preferred time and see which tutors are available.
What if the student is having trouble reserving a lesson?
Students may not be able to make reservations for a few other reasons:
- They've used their daily/weekly minutes already
- They are trying to book too close to the reservation time (6, 12, or 24 hours in advance of your weekly schedule OR less than 2 hours before an upcoming Priority Hour)
- They purchased a Group subscription
- They have another reservation coming up
- Their subscription will end before then and they have turned off the auto-renew feature
Their subscription has been paused (students pause subscriptions themselves, so they would likely already know if this is the case)
If your student continues having issues reserving a lesson, it's always best to advise the student to get in touch with the Cambly Student Support Team so they can assist them in their native language!
Can students share their email address or contact information?
We strongly recommend that tutors and students not provide contact information outside of Cambly (email, Skype, Whatsapp, etc.).
Keeping both tutors' and students' communication on our platform helps us ensure that everyone stays safe and tutors get paid for their time. Though students will often request your personal contact information, please just let the students know that it's your policy not to provide that information.
Can students share the recording of our lesson?
All video sessions and chat messages on Cambly are recorded and securely stored on our servers. Students can review their past sessions, which many have found to be an essential part of their learning process.
To help promote your personal brand inside of Cambly and attract new students, we prompt students with the option to share their video recordings with friends and/or on social media. If you'd like, you can turn this feature off from your Account Settings. However, as students have access to their Cambly videos regardless, it's possible that some may choose to share their tutoring video(s) with friends or online. We encourage our students to always ask tutors for permission before sharing videos with others.