Tutor Dashboard Overview
This is the home of your tutor activity. You can pull up the Tutor Dashboard by clicking on either "Dashboard" or Cambly logo in the top left corner of the page. Alternatively, you can click on the bell icon on the top right corner of the home screen to see a summary of your dashboard page while browsing other pages.
Navigating Your Dashboard
Cambly Clock: At the top of the dashboard you will see your Cambly Clock, which displays your time on Cambly. Make sure this time matches the time being displayed on your computer to avoid any scheduling mishaps!
Visibility Status: Just below your Cambly Clock you will be able to toggle between "Invisible" and "Visible". "Invisible" is used when you are trying to navigate Cambly without taking calls from students. For students you will appear as offline. "Visible" is used when you are ready and able to take calls from students.
If you'd like to update who you are visible to: Everyone, Regulars only, or Paid users only, you can use the dropdown menu to select your preferred option.
If you're on Priority Hour, you can still set your visibility preferences! Simply choose “Paid users only” to only receive calls from paid Cambly students, or to “Everyone” while on Priority Hour.
|Note: Regulars Only is not available during Priority Hour. If this option is selected during a Priority Hour, you will be visible to paid users only until the end of the Priority Hour.|
Picking Up Calls: When a student calls you, you'll hear a ring tone and also see a call box appear within the dashboard with the student's profile photo on the left, their username to the right of their profile photo, and an answer and decline button.
On Priority Hour, the answer button will typically be the only option for you, as tutors are expected to answer all incoming calls while on Priority Hour.
However, if an incoming call will extend beyond the duration of your Priority Hour, you will have the option to decline. If you are able and willing to complete the entire call length, please accept the call. If you are unable to stay for the entire call, please decline.
Please only accept the student call if you are able to commit to the entire duration of the incoming call.
There are two types of calls: incoming calls, which come from students who have specifically requested you, and unassigned calls, which come from students who have been matched to any online and visible tutors. As a rule of thumb, try to pick up calls within 30 seconds so as to avoid students waiting too long!
While on Priority Hour
If you are in a Priority Hour you will remain in the "Visible" state. The only exceptions are:
1) If you need to complete the Tutor Checklist. You will see a green banner below your visibility status asking you to complete the tutor checklist.
2) You are on your five minute Priority Hour break. You can control the start and end of your break using the play/pause button on the top right of the Priority Hour Box.
|Note: Just as a reminder, Regulars Only is not available during Priority Hour. If this option is selected during a Priority Hour, you will be visible to paid users only until the end of the Priority Hour.|
You will also stay "Visible" but you can select whether to be visible to everyone or only to your reservation student. You can expand a reservation card by clicking on it. This will cause three boxes to display within the card. Box one displays the length of the reservation. Box two is a link to the student's profile page. Box three opens up text chat with the student.
Checking Your Schedule
Towards the bottom of the Tutor Dashboard you will see a line labeled "Upcoming Events." Click on this section to expand it and get a view of all Priority Hours and Reservations scheduled for the rest of your day and for tomorrow. If you want to see your schedule beyond that you can check on the Priority Hour or Reservations pages.