Tutor safety and protection is an area we take seriously. There are different protection measures we put in place to ensure tutors feel safe while tutoring on Cambly.
The following pieces of advice can be found throughout our tutor guide, and we highly suggest that tutors read the tutor guide and follow them in order to ensure user safety on the platform.
Profile Settings
Under your tutor settings, you have the choice to tick "Don’t prompt students to share videos of my tutoring sessions.”
Privacy: Tutor Profile
Please note that your tutor profile is publicly available online. Only add information you feel comfortably sharing (i.e. no personal contact information). To further protect your privacy, you may use a pseudonym by editing your username from your account page.
If you have any diplomas or certificates in your photo or video, please be cautious with this as it may display your full name for the students to see.
Sometimes, students may try to contact tutors outside of Cambly. Along with using a different name, it's a good idea to also use a different profile picture on your Tutor Profile than what you use for you personal social media accounts. This makes it more difficult for students to search and find your accounts outside of Cambly.
Privacy: Sharing Personal Contact Information
Tutors and students alike should refrain from soliciting or sharing any external contact information (Facebook, Skype, Email, WhatsApp, Instagram, WeChat, personal YouTube channel, etc.). This protects your privacy and ensures you get paid for talking to students. If a student offers you personal contact information, please politely respond that it’s against Cambly’s policy and discourage them from doing so. You can remind them that Cambly's messaging system should work well for your purposes and theirs.
By keeping your interactions with students on the Cambly platform, we can take the appropriate action when inappropriate behavior occurs. Read up on Cambly-wide policies here.
Banning & Hiding
Both the Banning and Hiding features are used to protect our tutors and ensure a safe and supportive learning environment on Cambly. You can read more about use cases for banning vs. hiding here.
Free-trial Students
Cambly has implemented additional protections for tutors when working with free-trial students. When working with a free-trial student, the camera will be turned off by default, allowing the tutor a chance to feel comfortable with a user before they choose to switch the video/camera on.
Unfair and/or Low Ratings
Protecting tutors from low ratings
We do extensive filtering in order to minimize unfair ratings. A tutor's rating is an average of the last 200 ratings they received. A tutor's rating should be representative of the tutor's ability to impress students.
The following responses are filtered out to protect you from unfair ratings:
- non-paying students
- banned students
- chats with connection issues
- chats lasting less than a few minutes
Tutor Quality & Guidance
Our Tutor Quality and Guidance team reviews all low-rated sessions and provides tutors with both student feedback and useful suggestions to improve quality of instruction. The goal here is to help tutors improve as only through successful tutors will there be successful students. Tutors can use this feedback to improve the students’ experience, and potentially, their ratings.
Can I delete my account?
You can submit an account deletion request from your Account Settings page when you are logged on to the Cambly website.
Click the “delete account” button to start the process of permanently deleting your account and all of your personal information.
You need to be able to log in to your account to request a deletion. We cannot do it for you. If you can’t remember your password or username read this article.
Here are some important things to know when you delete your account:
- You can only submit an account deletion request when you are logged on to the Cambly website.
- You will immediately lose access to your Cambly account. You will no longer be able to log in to your current Cambly or Cambly Kids account, access your lesson history, messages, or settings.
- The deletion of your account is irreversible.
- All of your account information is deleted including messages and videos.
- Any Cambly kids accounts linked to your account will also be deleted and will no longer be accessible.
- You will need to create a new account to use Cambly or Cambly Kids in the future.