What happens if I miss too many lessons?
We understand that things happen and sometimes you’ll need to miss a lesson or two. That’s why our system has some built-in leeway.
If you miss or late-cancel too many lessons only your regular students will be able to book you. This change helps students have a reliable experience on Cambly and will last for 7 days.
You’ll still be able to complete all your upcoming reservations—even if they aren’t with your regulars.
Next time you need to cancel, we recommend giving 12 hours’ notice so your student can find another tutor.
I need help adding a student to my Regular Student list.
To add a student as a regular
- Click on the student’s name in either the History or Messages page
- Click the toggle next to “Regular Student." You can view all of your regular students on your History page.
I missed a lesson due to a Cambly-wide outage.
Please do submit a ticket to Tutor Support so we can restore any affected Priority Hours right away!
I had an emergency! Can my schedule be reopened early?
Sometimes things happen that are outside of our control! If you missed too many lessons because of a temporary situation (like a power outage or sickness) and would like your schedule to be re-opened, please let us know by clicking “appeal”. Please use this button sparingly, as there are a limited number of appeals available to tutors. Remember to cancel your lessons with at least 12 hours’ notice whenever possible so your students have enough time to find another tutor.