Troubleshooting Guide & How to Contact Tutor Support
- Submitting a Tutor Support Request
- Cambly Outages
- Have a tech issue? Click here to find the solution!
- (Solution 1) Repeatedly being asked to take the Connection Test
- (Solution 2) My camera isn't working for the Connection Test
- (Solution 3) Failing the Connection Test due to low speeds
- (Solution 4) Failing the Connection Test due to packet loss
- (Solution 5) Failing the Connection Test due to zero audio speed
- (Solution 6) Trouble connecting to students' calls
- (Solution 7) My student has a technical issue
- (Solution 8) My students can't see me correctly when in a call
- (Solution 9) I can't see my students correctly when in a call
- (Solution 10) My students can't hear me correctly when in a call
- (Solution 11) I can't hear my students correctly when in a call
- Checking Your Computer’s Time
- How To Allow Screen Sharing On Your Mac
- FAQ - Technical Issues